How long can my voice or video recordings be?
Each recording can be up to 15 minutes (or 400 MB). Most technicians record 60 to 90 seconds per job card. If you have an extensive walkthrough, you can attach multiple audio and video clips to the same job record.
Can I record video walk-throughs?
Yes! You can walk around the machine shooting video while explaining the fault or repair. Cubed Scribe transcribes your spoken explanation into the report while preserving the full-resolution video in the job’s cloud evidence gallery.
How do clients view attached photos and files from the PDF?
Every generated report includes a Job-Report QR code. When the client scans the QR code with their phone camera, it opens a secure, branded live gallery displaying all full-resolution photos, documents, and the original PDF.
Can customers sign the report on screen?
Yes. Before generating the PDF, you can choose between a Signed Field-Service Report (which enables on-screen glass signatures for technicians and clients) or a No-Signature Inspection Report.
What is the difference between the two QR codes?
1. Job-Report QR sits on the finished PDF card: scanning it opens the live photos and files gallery. 2. Equipment QR sticker stays permanently on the machine: scanning it opens your company identity, asset service history, and (on the trial, Pro, and Scale) lets customers submit a voice/photo enquiry ticket directly to your dispatch board.
What about regional accents and noisy job sites?
We run speech-to-text followed by a contextual correction pass against your industry glossary, customer names, and equipment terminology. Background noise is filtered, and you always review and edit the wording before it goes to the client.
Does it work offline or with weak signal?
Cubed Scribe installs as a PWA on your phone. Voice and in-app video record onto the device even in low signal, then upload when you reconnect. Transcription and PDF generation need the internet.
Who owns the data and is it POPIA compliant?
Your company is the sole owner and Responsible Party for all customer and job records captured. Cubed Scribe acts as the data operator. We do not sell data or use your proprietary job notes to train public AI models. See our Privacy Policy for full POPIA terms.
Does the AI invent work that did not happen?
No. Cubed Scribe’s prompt contracts strictly restrict report generation to the evidence and notes you captured. Your team retains 100% review and editing authority before any document is finalized.